Returns & Exchanges
At Seijo Ishii, we prioritize the freshness and safety of our premium food products. Due to the nature of our inventory, we generally do not accept returns for food items unless they are defective or damaged upon arrival.
Inspect Your Order
Upon receipt of your delivery, please immediately check all perishable and non-perishable items for any signs of damage or quality issues.
Contact Customer Support
If you receive a defective product, contact our support team within 7 days of delivery with your order number and a photo of the item in question.
Awaiting Authorization
Our quality assurance team will review your request and provide a return authorization code if the item meets our criteria for a refund or exchange.
Processing Your Refund
Once approved, we will process your refund to the original payment method or arrange for a replacement shipment at no additional cost.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing